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Communication to suppliers

Dear Supplier,

Refractarios Campo S.L. must establish and apply criteria for the evaluation, selection, performance monitoring, and re-evaluation of all its external suppliers, based on their ability to provide processes, products and/or services in accordance with the requirements of the Norma UNE-EN ISO 9001:20015

Three main groups of evaluation criteria are established: Quality, Price, and Service. These are the basic premises on which the Organization will rely for the evaluation of a Supplier.

CRITERIA

DESCRIPTION

Quality

Quality of Supplied Materials.

Quality of the Service Provided.

Infrastructure, Equipment, Tools.

Service Delivery Capacity.

Technology Used.

Experience.

Warranties.

Quality Management and Control Systems.

Price

Quality / Price Ratio.

Financial Strength.

Service

Delivery Time.

Scheduling.

Communication.

Response to Incidents.

Technical Support.

Staff Training.

In order to include a supplier in the list of qualified vendors, it is necessary to evaluate them to ensure that the products and/or services comply with the requirements and that the minimum criteria outlined above are met.

Supplier evaluation is continuous and in real time, with all their orders being consistently analyzed.

Suppliers that hold a CE Certificate for their products or a certificate for their Quality Management System, Environmental Management System, etc., issued by any certification body, are required to keep these up to date and must send us a copy whenever they are renewed.

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